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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mohamed Ifrah (General Manager Morocco, Tunisia & Mauritania) and Rachid Berrada (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Mohamed Ifrah and Rachid Berrada would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Mohamed Ifrah or Rachid Berrada and let them know what you think. Please include your telephone number if you would like us to call you back!

Mohamed Ifrah
General Manager Morocco, Tunisia & Mauritania

“As the first Express operator in Morocco since 1987, DHL is proud to be your partner of choice and thanks you for your confidence. At DHL we are anxious to provide you with the best possible quality of service, to do this your opinion is paramount. We thank you in advance for sharing with us what we need to maintain and especially where we need to improve to better deserve you, we guarantee you a response and reaction to your opinions as soon as possible.”

Email Mohamed Ifrah

Rachid Berrada
Customer Service & Marketing Manager

“At DHL Express Morocco, dedication to excellence is the key to our success; we put our customers at the heart of everything we do, which is why we are interested in your opinion to continue to improve our services.”

Email Richard Berrada
Mohamed Ifrah and Rachid Berrada will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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